Old National Centre strives to make our venue and live experiences inclusive and accessible to everyone. For more questions, or information not mentioned below, please contact us before your visit. Our email is OldNationalcentre.sitefeedback@livenation.com or call us at 317-231-0000. Our box office is open on Fridays from 12pm-6pm and on show days only, opening 1 hour before the door time.
Arrival & Accessible Entrances:
The main entrance to Old National Centre is fully accessible. If you hold a Imperial Lounge ticket, the Imperial Lounge entrance to Old National Centre is fully accessible and on the New Jersey St. side of the building.
Restrooms:
Accessible restrooms for the Murat Theatre are located on the Mezzanine and second floor lobby; for events in The Egyptian Room, accessible restrooms are located on the second-floor lobby; for events in the Deluxe Room, accessible restrooms are located on the Mezzanine level. All floors are accessible by elevator.
Ticketing:
Tickets located in our accessible section can be purchased online at OldNationalCentre.com. Our box office is not equipped to take ticket orders over the phone and our website is the only method to purchase tickets.
Our accessible seating area can reach capacity early. Our Accessible section in the Egyptian Room is on the floor to the right of the stage up near the front. Our Accessible seating in the Murat Theatre is located in the orchestra level and is aisle seating. Our Accessible seating in Deluxe is to the right of the stage up near the front.
To find tickets in the Accessible Seating Area of Old National Centre, select the Filters icon on the upper right of the page where you see available tickets. You will be shown your seat location once the ticket is selected.
Accessible Parking:
Accessible parking is located in our main lot directly to the right of the marquee. Entrance is off Alabama Street, located on the west side of the venue. Accessible parking is extremely limited in our main lot. To park in an accessible parking space, you will need a valid, state-issued accessible placard or license plate. If you wish to drop off a member of your party, please drop them off at the main entrance.
Medication needs:
If you need to enter with prescribed medication to be taken during the event, we require that all medication be in its original container with a name that is verifiable with a photo ID. If you do not have a container with a name on it, we may request documentation that allows us to confirm the need for this medication as you enter the venue. Please only bring what is required for the duration of the event. We cannot store any type of medication. Over-the-counter medication must be in its original packaging.
Dietary needs:
You may request to speak with a member of our Food & Beverage team with specific questions or concerns. Please contact us at 317-231-0000. While we will make reasonable efforts to accommodate dietary requests, we cannot guarantee that they will be able to mee all requests.
Service Animals:
At Old National Centre, we have specific guidelines to ensure all guests, and their service animals are supported throughout their visit.
Service animals are defined by the ADA (Americans with Disabilities Act) as dogs or miniature horses that are trained to do work to perform tasks related to people with disabilities. The work or task the service animal is trained to do must directly relate to the person's disability. Service animals must be housebroken. Service animals are required to behave and not repeatedly bark, growl, jump up on or lunge at other guests or employees. Corrective action must be taken if the service animal is not behaving appropriately.
Dogs whose sole function is to provide comfort or emotional support do not qualify as service animals under the Americans with Disabilities Act (ADA). Comfort animals, emotional support animals, and therapy dogs are not listed as service animals under Title III of the ADA. This also applies to the other species of animals wild or domestic, trained, or untrained. The ADA requires the service animal to be under the control of the handler. This may include using a harness, leash, or other tether. Our venue employees are not required to provide for, the care, or supervision of a service animal, including cleaning up after it. Service Animals must remain on the floor and are not allowed on dining chairs or tables in our food and beverage locations. Live Nation and our operating partners have the right to deny access to a dog that disrupts our operations.
Please contact a member of the guest services team if your service animal needs access to a relief area. You will need to exit the venue and re-enter with the assistance of a member of the guest service team.
Sign Language Interpretation:
Old National Centre offers sign language interpretation upon request only. Requests for interpreters must be received at least one week before the event date.
Please make your request by email to OldNationalcentre.sitefeedback@livenation.com and include how many in your party need interpretation and the ticket type you have. Interpretation requests are subject to the availability of an interpreter.
Assistive Listening Devices:
Please visit coat check in our main lobby for access instructions. Works with your smartphone; app is downloaded from the app store. Venue is supply is limited, we strongly suggest to bring your own earbuds.
Mobility Device storage:
Limited storage is available for wheelchairs, canes, walkers, and other mobility devices. If you need access to your device during the show, please contact a member of the guest services team. There is limited electrical connectivity in the venue, please contact us prior to your visit for more information.
