Alcohol:
All Access Passes:
ATM
Automobile Assistance:
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If any assistance is needed with your vehicle please contact your normal Emergency Assistance provider. Saratoga Performing Arts Center does not have tow or lockout services on site. Emergency assistance vehicles are permitted on property to assist with lockouts, jumps or tows but the guest will need to arrange for such services.
Bag Inspections:
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We only will allow clear plastic, vinyl or PVC tote bags no larger than 12” x 6” x 12” and/or small clutch bags (6”x 9”). No other bags of any type will be allowed. All bags are subject to search upon entry. Guests have the right to refuse a bag search and the venue has the right to refuse entry. If you have any items that are not allowed into the venue, please return them to your vehicle.
Banners and Signs:
Bicycle Parking:
Box Office Hours:
Bus Parking:
Camera Policy:
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SUBJECT TO CHANGE- The standard venue policy allows camera phones, disposable cameras, and small digital cameras. Any camera that has a detachable lens will be considered professional and not allowed in. If the camera lens zooms out of the camera more than 1 inch it will be considered a professional camera and will not be allowed in. Some artists do not permit cameras so please check back for the show you will be attending to ensure that we will be allowing cameras in.
Camping:
Cancelation Policy:
Cell Phones:
Children:
Conceal and Carry:
Concessions:
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Saratoga Performing Arts Center offers a wide variety of concession options through the venue. This includes cheeseburgers, hot dogs, nachos, pretzels, candy, popcorn, fountain sodas (Pepsi Products), water and Red Bull. Concessions are located throughout the venue.
Contact Information:
Venue Phone Number: 518-584-9330
Venue Email: general@spac.org
Venue Address: 108 Avenue of the Pines, Saratoga Springs, NY 12866
Credit / Debit Cards:
Drinking Water:
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Guests are permitted to bring in One (1) factory sealed bottle of water up to one gallon in size. This policy is subject to change based on artist requests or safety considerations. Aluminum bottles, refillable plastic water bottles are permitted. Camelbacks are not permitted.
Water fountains are located along the main concourse and free water is provided at our Water Refill Stations inside the venue near The Pinecone small concessions building and near The Hall of Springs Box Office.
Drop Offs:
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Drop off area is located in the Main Route 50 Parking Lot. Please let the parking staff know that you are dropping someone off and they will direct you. Upon entering the parking lot, take an immediate right and follow the signs for the Ride Share location along the curb. Guests cannot remain in their vehicles during the event, they must drop off and return 45 minutes prior to the end of the show. If you are not back within 45 minutes of the end of the event, you may be delayed by traffic until the majority of cars have exited the parking lot.
Emergency:
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In the event of an emergency while on site, Saratoga Performing Arts Center has trained paramedics to assist with any medical issues. First aid is located in the medical clinic, on the right hand side and behind the main concessions plaza, but any staff member with a radio can dispatch First Aid to the location needed. Local law enforcement officers are also on site for every event and can assist if needed or requested. Venue management works closely with all appropriate emergency agencies and services to ensure that we are up to date on any dangerous weather or potential crowd related issues. In the event of a weather emergency- we will communicate with guests that are inside of the facility as well as guests on their way to the venue. Please follow our social media pages for the latest developments on event days.
www.facebook.com/spacconcerts
www.twitter.com/livenationtoga
www.instagram.com/spacconcerts
Employment:
Entrance Gates:
(This does not include tour-purchased VIP packages)
Event Listings:
Fan Mail:
Fast Lane:
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For select events guests can purchase Fast Lane passes via www.livenation.com for each event. The Fast Lane passes do not permit the guest to enter any earlier than the designated gate time, however, it does have a shorter line. Fast Lane is located at the Route 50 gate.
Gate Times:
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Parking lots will generally open 1.5 hours prior to our scheduled gate time. Gate times vary, but are usually 1.5 hours prior to show time. Please check the specific event page as these dates are subject to change. Please do not attempt to enter the venue any earlier than the designated times as you will be turned around and told to return when the parking lots open.
Guest Conduct:
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Guests are expected to behave respectfully and in accordance with venue policy, state and local laws. Any guest that is acting in a manner that venue management deems unsafe can be subject to eviction. If a guest violates a state or local law they will be subject to any tickets or punishment deemed necessary by local law enforcement. We reserve the right to deny entry to any guest for any reason or no reason. If a guest is denied entry to any event, such guest will be issued a refund of the face value of the ticket for the event.
Hearing Assistance:
Hotels: http://www.marriott.com/hotels/travel/albss-courtyard-saratoga-springs/
Items Allowed to be brought into the venue:
Clear plastic, vinyl or PVC tote bags no larger than 12” x 6” x 12” and/or small clutch bags (6”x 9”) – subject to search at gate.
Empty, non-glass water bottle.
Food - must fit in a one gallon, clear Zip-Loc style bag.
Non-professional digital and film cameras (Pocket sized, point & shoot, no removable lenses).
Water - 1 factory sealed plastic bottle of water up to 1 gallon (non-frozen) per guest.
Items Not Allowed to be brought in to the venue include, but are not limited to:
Alcohol
All bags larger than 12” x 6” x 12”, and bags larger than 6”x 9” that are not clear.
Animals (except ADA-approved service animals)
Any other item that may pose a threat to other guests, staff or performers.
Average-sized bags/backpacks
Fireworks or other incendiary devices
Glass, metal, cans (regardless of contents)
Hard/soft coolers
Illegal drugs/substances
iPads/tablets
Laser pointers
Lawn chairs are available for rent for most shows and must be turned in at the end of the event. Our rental chairs are 27.6” wide X 27.6” deep X 30.5” tall. Starting in 2025, no other chairs will be permitted inside the venue. To rent a lawn chair in advance, click on the "UPGRADES AVAILABLE" dropdown on our upgrade page and select "Lawn Chair Rental". If you have alternative seating needs or accessible seating needs, please contact the Box Office at 518-584-9330 or general@spac.org.
Pop-up tents
Professional cameras with detachable lenses or cameras with lenses that extend 1" or more
Selfie sticks
Spiked rings or necklaces.
Weapons of any kind - knives, guns, mace, pepper gas or any other item deemed a potential weapon.
Job Openings:
- We will begin hiring for the 2025 concert season in the Spring. Come experience the joy of live music working alongside the best in the business by checking back here.
Lawn Seating:
Lost and Found:
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If you lose an item while you are at an event you can visit our guest services location inside the venue located to the left of the main concessions plaza to see if it has been turned in. On non-show days, please call 518-584-9330 and ask for backstage security to see if your lost item was turned in.
Lost or Stolen Tickets:
Directions:
From I-87 (Northway): Take exit 13N to Route 9 North. Continue on Route 9 for approximately 2.5 miles. Turn left into Saratoga Spa State Park. Follow the Avenue of the Pines through the park. Bear right at the fork. Upon exiting the park, turn left onto Route 50 South. Follow Route 50 for 1/4 mile. Turn left for main parking and the main box office, or right for extended parking (walk to main parking and box office over the pedestrian bridge).
For even more ways to get here (public transit, rideshare, etc...) click here: https://spac.org/saratoga-performing-arts-center/your-visit/getting-here/
Media Relations / Press Passes:
Medical Assistance:
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First Aid is located in the medical clinic, on the right hand side and behind the main concessions plaza. We have trained medical personnel that are able to assist with any issue you encounter. We have ambulances on site throughout the duration of the event that can transport guests if needed. If you have medication that you need stored in a refrigerator please go to the medical clinic located on the right hand side and behind the main concessions plaza and our medical staff will assist you. If you have a condition that requires you to use a needle for medication while you are here please do so in our medical office so the syringe can be properly disposed of.
Medication Needs:
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It is recommended that guests bringing medication into the venue for necessary or possible administration during the show utilize or have with them the original container and/or label pertaining to the prescription, or other form of documentation or confirmation of personal medical use, which may be requested of the guest for examination and verification by venue staff or security.
Merchandise:
Overnight Parking:
Parking:
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The main parking lot is located off of Route 50 and generally open 3 hours before show time. Gates typically open 1.5 hours before show time (varies by show/subject to change). General Admission Parking in all lots is subject to a $10 fee per car. Parking in the Route 50 lot entrances is only credit/debit card payment. Additional parking is available in the Saratoga Spa State Park for $10 per vehicle. If still available, Premier Parking can be purchased in the Route 50 parking lot upon entry. Premier Parking can also be purchased online under upgrades for your show! (https://www.livenation.com/venue/KovZpaFP3e/saratoga-performing-arts-center-events#upgrades)
All Parking Options:
General Admission parking - $10/vehicle (Route 50 East & Route 50 West lots). Additional parking is located throughout the State Park for $10/spot which is handled by NYS Parks.
Premier Parking – located in the Route 50 East lot, available to purchase online or onsite if available
Reserved Parking – located in the Route 50 East lot, available to purchase online or onsite if available
Oversized vehicles - $100/vehicle in the Route 50 East or West lot
ADA Parking – located in the Route 50 East lot
Patron Parking (behind the Automobile Museum) – dedicated for SPAC members only, parking tag required
Live Nation Premium VIP Parking – dedicated for Live Nation Season Ticket holders, located in the Roosevelt parking lot, parking tag required
Police Assistance: Local law enforcement are on site for every event and are responsible for directing all traffic into the venue. On Duty law enforcement officers are the only individuals able to carry a weapon on our property. We do not allow conceal and carry weapons to be brought onto our property nor will we secure them.
Premier Parking: Premier Parking is available for every event. The price will vary based on event. This can be purchased prior to the show via www.livenation.com or on site at the venue. Premier Parking is located in the Route 50 parking lot. Premier Parking does not guarantee early exit out of the parking lot.
Premium / VIP Seating: If you are interested in purchasing a floor box, season seats or club access for the season please contact our PSS department at (732) 203-2511 x 20611. Neither the venue receptionists nor the box office can answer questions regarding pricing or availability for these boxes.
Private Events:
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Our incredible space is the perfect location to host your next corporate event, private concert, conference, fundraiser or graduation. For more information about renting, please visit here.
Public Transportation:
Re-Entry:
Recycling:
Restrooms:
Scalping Tickets:
Security:
Venue security and law enforcement are located throughout the facility to ensure a safe and secure environment. All security personnel are wearing white shirts and can assist with any questions or concerns. Please do not hesitate to contact our on-site staff if any assistance is needed.
Your safety and security are most important to us. The following details will outline our general venue’s guidelines: https://www.livenation.com/venueguidelines
When coming through the gates, please plan on security using metal detectors and/or a physical pat down for our search procedures. All bags are subject to inspection. If you have a medical reason for not wanting to be searched via metal detectors, please speak with the gate security supervisor and ask for medical assistance and they will give you an alternative to our metal detectors. More information can be found here https://www.livenation.com/venueguidelines/
Service Animals:
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Like many venues and other large places of assembly, the Saratoga Performing Arts Center has a “no pets” policy. However, Live Nation’s policy explicitly permits guests with disabilities who use dogs as service animals. Saratoga Performing Arts Center’s policy, consistent with ADA’s revised guidelines, defines “service animal” as limited to a dog that is individually trained to do work or perform tasks for an individual with a disability. The task(s) performed by the dog must be directly related to the individual’s disability.
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Saratoga Performing Arts Center requires, consistent with the ADA, that service animals must be harnessed, leashed or tethered, unless these devices interfere with the service animal’s work or the individual’s disability prevents him or her from using these devices. Individuals who cannot use such devices must maintain control of the animal through voice, signal or other effective methods.
Smoking:
Sponsorship / Hand Outs:
Strollers:
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For most shows, strollers are not permitted because there is nowhere for them to be stored. The lawn has an incline that makes it unsafe for strollers to be on the lawn. On certain shows, we have a designated family area where strollers can be used.
Tailgating:
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No alcohol is allowed in the SPAC parking lots or the Spa State Park prior to or during a concert. Guests who are of legal age are able to purchase alcohol from each of the concessions stands within the SPAC grounds and will be allowed to move throughout the venue with their drinks including lawn and reserved seat locations. If you wish to purchase alcohol within the SPAC gates please make sure to bring your valid, picture ID. All guests will be ID'd at point of purchase for each transaction.
Taping:
Taxis:
Uber & Lyft have arrived in Upstate New York. Download the Uber or Lyft app for an alternative way to get to Saratoga Performing Arts Center. All taxi/uber/lyft drop offs and pick ups should be directed to the Main Route 50 Parking Lot. Upon entering the parking lot, take an immediate right and follow the signs for the Ride Share location along the curb.
Traffic:
www.facebook.com/spacconcerts
www.twitter.com/livenationtoga
www.instagram.com/spacconcerts
Umbrellas:
Upgrades:
VIP Club/Premium Parking:
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The VIP Club at SPAC is located upstairs in the main concessions plaza of The Pines. Comfortable inside and outside seating and an enjoyable atmosphere while overseeing the beautiful landscape of SPAC. It offers premium private full bar service, wait service, and an exclusive VIP Club menu. Day of Show upgrades are available for purchase at the VIP Club Entrance when applicable.
VIP Parking:
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The VIP lot is located behind the Roosevelt spa, turn right at the end of Roosevelt Drive. Guests must have a pass or be on the parking list to access these lots. Guests can enter through the avenue of the pines in either direction and turn onto Roosevelt Drive. This parking lot is strictly for season ticket holders with a parking pass and does not include tour VIP packages.
Weather:
www.facebook.com/spacconcerts
www.twitter.com/livenationtoga
https://www.instagram.com/spacconcerts/
An event may be delayed, postponed, or cancelled depending on the severity of the weather expected.
Will Call:
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Will call tickets are available for pickup at the Route 50 box office which can be accessed from NYS Route 50 north or south. Please make sure that you have a photo ID matching the purchaser's name to pick up tickets. Any name changes need to go through Ticketmaster Customer Service- 800-653-8000. Guests are not permitted to put tickets in will call for other guests to pick up. You will need to arrange to meet your party at the facility to deliver tickets.
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If tickets or passes are being left for you, they will only be left at the Route 50 box office. This includes meet and greet passes, backstage passes, press passes, and tickets from the tour or other promotional company. We do not get these tickets until the day of the event close to the time gates open so please do not try to pick them up earlier. If your tickets/passes are not in will call you will need to contact the person that left them for you to determine where they are. The box office cannot contact any member of the tour for you.
